Fish are shipped after a minimum two day holding period. This is to ensure that the fish have adequate time to be further quarantined to eliminate all waste from their system prior to being prepared for shipping. After the holding period, the fish are carefully packaged and placed for shipping with UPS for Overnight delivery. All fish orders are shipped within five calendar days of the order being placed.
Shipping charges for fish are based on the destination and are calculated at checkout. Consumables have a separate flat rate shipping fee of $7 if an order is placed separately.
Tracking numbers are provided for all orders.
Please note that Serenity Koi Sales does not ship to Alaska, Hawaii, or PO Boxes.
Remove the bag from the box. Examine the fish and report any issues to Serenity Koi Sales within three hours of delivery. If your fish shows any signs of distress, immediately remove the fish from the bag and into your water garden or quarantine tank. Otherwise, proceed to the next step.
Float the bag in your water garden or quarantine tank for at least 15 minutes.
After 15 minutes have passed, open the bag and gently lift the fish out and place it in its new home. Don't pour the water from the bag into your water garden as it contains fish byproducts and waste from its travels.
Add Stress Coat to reduce fish stress.
**It is recommended that you quarantine your new fish for at least two weeks.**
- Credit Cards / Debit Cards
Serenity Koi Sales offers a live on arrival guarantee. Shipments must be accepted on the first delivery attempt. No guarantee is offered beyond this as each customer's water parameters and quarantine procedures are outside of Serenity's control. In the rare event that a fish is not alive upon arrival, Serenity Koi Sales must be notified via email within three hours of delivery. Your email must include a photo of the fish in its original bag with the fish band in place. Upon review of your email and photo, a refund will be issued.
Serenity Koi Sales only purchases from reputable breeders who have the best quarantine and health measures in place. Once the fish are received, additional quarantine and health practices are continued. Every precaution is taken to ensure that you will receive a healthy fish; however, fish do become ill just as people do. If by rare chance a fish does become ill or injured during the holding period, the fish will not be shipped to you. You will be notified promptly and will be given the option of choosing another fish of equal value or of receiving a refund.
KOI HEALTH AND QUARANTINE
Serenity Koi Sales takes the health of koi very seriously. Upon delivery to Serenity’s conservatory, quarantine and treatment procedures are immediately initiated. Care during quarantine includes a preventative treatment for bacteria, parasites, and worms. Once the koi have completed treatment, laboratory testing is performed to confirm that the koi do not have koi herpesvirus (KHV; also known as Cyprinid herpesvirus 3; CyHV3). To ensure that the koi stay at optimal health during their stay, the water parameters are closely monitored, and the tanks are routinely treated. The koi are fed an alternating diet of premium koi food which assist with growth, immune system development, energy, color formation, and toxin neutralization.